Refund Policy

1. Overview

At VertexHost LLC, we are committed to providing high-quality hosting services to our customers. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting one.

By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds are issued under the following conditions:

• A refund request is made within 30 days of the initial purchase.
• The service purchased is covered under our money-back guarantee.
• The refund request complies with the terms outlined in this policy.
• Refunds are only applicable to first-time purchases and not for renewals or upgrades.

Non-Refundable Services

The following services are non-refundable:

• Domain name registrations, renewals, and transfers
• SSL Certificates
• Dedicated servers
• Setup fees or administrative fees
• Custom development work
• Third-party software licenses

3. Money-Back Guarantee

We offer a 30-day money-back guarantee for our shared and VPS hosting plans. If you are unsatisfied with our services within the first 30 days, you may request a refund. The refund will exclude non-refundable services and any fees associated with third-party services.

Refunds will not be issued for accounts that violate our Terms & Conditions or Acceptable Use Policy.

4. Requesting a Refund

To request a refund, follow these steps:

1. Submit a request via our support portal or email contact@hostingbyvertex.com.
2. Provide your account details and a brief explanation for the refund request.
3. Our team will review your request within 5-7 business days.
4. If approved, the refund will be processed using the original payment method.
5. Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.

5. Partial Refunds

Partial refunds may be considered under the following circumstances:

• The service was used for a portion of the billing cycle but meets the refund criteria.
• The customer experienced technical issues that could not be resolved by our support team.
• Refunds are subject to pro-rated calculations based on the time of service usage.

6. Cancellations & Terminations

Customer-Initiated Cancellations

• If you choose to cancel your service after the 30-day refund window, you will not be eligible for a refund.
• Cancellation requests must be submitted via our support portal.
• Any outstanding balances must be settled before cancellation.

Company-Initiated Terminations

• If your account is suspended or terminated due to violations of our Terms of Service, no refund will be issued.
• Fraudulent activity or chargeback disputes will result in account termination without a refund.

7. Chargebacks & Disputes

• Initiating a chargeback through your bank or payment provider without first contacting us for a resolution will result in an immediate account suspension.
• Customers who file a chargeback claim will be permanently banned from using our services.
• If you believe there has been an error with your payment, contact our billing department at billing@hostingbyvertex.com before disputing the charge.

8. Refund Processing

• Refunds will be issued via the original payment method used for the transaction.
• We are not responsible for delays caused by banks, credit card issuers, or payment gateways.
• If the original payment method is unavailable, store credit may be issued instead.

9. Changes to the Refund Policy

VertexHost LLC reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions about this Refund Policy, please contact us:

📍 Business Name: VertexHost LLC
📍 Business Address: 1942 Broadway Ste 314C, Boulder, CO 80302, US
📧 Email: contact@hostingbyvertex.com
📞 Phone: +1 303-997-3476
🌐 Website: https://hostingbyvertex.com/